Repeat Back the Info You Hear on Prescriber Phone Calls

April 2015

You'll see more focus on communicating effectively with other health care professionals...prescribers, nurses, office managers, etc.

Pharmacies are reaching out to these colleagues more...due to the big push for improving patient care with medication reviews, appropriate opioid use, etc.

Take steps to improve how you communicate with prescribers and their team...to ensure patients get the care they need.

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Table of Contents

Insurance Don't Automatically Switch Rejected Claims to Cash
Look to See WHY a Patient is on Onglyza or Otezla
Eye Health Listen for Patients Complaining About Dry Mouth With Simbrinza EYE Drops
Side Effects Listen for Patients Complaining of Weight Gain With Meds
Vaccines Watch for Mix-Ups Between Gardasil 9 and Gardasil
Smoking Cessation Include All "Titration" Instructions on Champix Rx Labels
Pregnancy Stay Alert for Insulin Dosing Changes During Pregnancy
Thyroid Disorders Follow Provincial Law and Pharmacy Policy When Substituting Levothyroxine
Elderly Patients Keep an Eye Out for OTC Meds That Can Cause Mental Confusion
Antibiotics Look for "DS" or "SS" Abbreviations With Trimethoprim/Sulfamethoxazole Rxs
Communication Repeat Back the Info You Hear on Prescriber Phone Calls